• easyFAQ : Frequently Asked Questions

Why Travel with easyTahiti.com?

VACATION PACKAGES RESERVATIONS:

HOTEL RESERVATIONS:

PAYMENT : AIR TRAVEL :
ACCOMMODATION :
EXCURSIONS, ACTIVITIES & TRANSPORT:
PRICING :

 

VACATION PACKAGES RESERVATIONS:

Why book my next Tahiti vacation with easyTahiti.com?

  1. Proven History of Success...
    We have been in business for over 9 years and have thousands of satisfied customers. Check out some of our Testimonials.

  2. French Polynesia is all we do. We know Tahiti best...
    Since we are located on Papeete, Tahiti, it is easy for us to experience the hotels and guest houses in our own backyard. There is no doubt that we have the most complete collective knowledge you will find about all the resorts and activities in French Polynesia. We give you qualified recommendations to make informed decisions about how you want to spend your time in Tahiti.

  3. Benefit from our responsive and thorough service
    Unlike large online travel services, easyTahiti.com works with you on a personal level. Your questions are answered completely and promptly. We return phone calls and e-mails quickly and are readily available to you before, during, and after your trip.

  4. We have the largest selection of Hotels and Activities in French Polynesia
    Having the largest selection of hotels and activities in French Polynesia is giving you more options and more flexibility for your vacation, no matter your budget. This focus on Tahiti products only, allows us to sell at a large volume, giving us great rates and better buying power.

  5. Your Personal Travel Advisor is dedicated to your vacation
    Once you contact easyTahiti.com, your own personal travel advisor will assist you in planning your entire trip and overseeing all your reservations. Working with the same person from beginning to end ensures consistent and effective communication. Each of our travel consultants has first-hand knowledge and remains available to you throughout your trip.

How can I book a vacation package?

  1. Select the vacation package that fit your needs from our list our vacation packages
  2. Select your preferred dates of travel, your departure airport and click on the search button
  3. Select your international and inter islands flights. Please note that if you book a multi islands vacation package, all inter island flights are included in your "Air Tahiti multi islands Pass", the exact planning of all your inter islands flights will be set up by your personal travel advisor and send to you after your booking, you'll be able to select the schedule of all your flights based on availability.
  4. Select your hotel and room/bungalow type on each island (for multi-islands vacations, you'll have to select one hotel per island visited)
  5. Select your activities (all available activities by island are displayed on the itinerary page)
  6. Save your itinerary or continue your booking to enter your personal details and confirm your itinerary
  7. And that's it! You'll get the assistance of one of our Travel Advisor in case you have any question regarding your vacation and finalyze your booking by paying the required deposit.
 

I've selected my international and inter island flights, hotel on each island, entered my contact details and I have now 2 options: "Deposit Payment" or "Full payment", what does it means?

  1. If you want to pay only a deposit of $300 or 300Euros per person at the time of booking to confirm your reservation, click on the button "Deposit payment". Full payment is required 45 days prior the departure date.
    This payment option is only available for reservations made for departures 45 days or more in advance and reservations with total amount equal or more then $1.200 or 1.000Euros otherwise full payment will be required at the time of booking.
    We accept Visa, Mastercard, American Express or wire transfer. Payment by Credit Card may attract fees from your Credit Card company.
  2. If you want to pay in full your itinerary at the time of booking, click on the button "Full payment" and you'll be redirect to our secure payment page, you'll then enter your credit card details and confirm your reservation online.   
 


What happens after I book my vacation online?

  1. You will receive an email confirmation with all of your vacation details immediately after booking with easyTahiti.com.
  2. You will than be contacted by your personal travel advisor within 48 hours via telephone or email to validate your inter island flights schedule and to answer all your questions regarding your Tahiti vacation. Your travel advisor will also confirm you the deposit payment procedure or your total payment of your vacation.
  3. Your travel advisor will stay at your disposal until your vacation begins, and also during your vacation in our islands.
  4. During your vacation you'll benefit of our local assistance, 7 days a week, 24/24 in case you have any request.


When will I receive the documentation for my vacation?

    INTERNATIONAL FLIGHTS E-TICKETS:
    Your e-tickets will be sent to you by e-mail max. 15 days after the payment of your flights.
    Print and present your e-tickets along with your passports at the Air Tahiti Nui Check In Counters to check-in your flights.
    Please ensure the passenger's names are correct AS THEY APPEAR ON THEIR PASSPORTS. Name changes resulting in the reissuing of tickets will incur a fee from the airline.

    INTER ISLAND FLIGHTS E-TICKETS:
    The electronic copies of your e-tickets will be sent to you by e-mail max. 30 days prior to the beginning of your vacation or max. 15 days after the total payment of your booking, which ever comes first.
    These e-tickets in paper version will be given to you at your arrival at Tahiti Faa'a Airport by our representative if you'have booked a meet & greet with us.
    Present your e-tickets along with your passports at the Air Tahiti/Air Moorea Check In Counters to check-in your flights.

    HOTEL ROOMS, TRANSFERS, ACTIVITIES:
    Vouchers electronic copies (in PDF Format) for hotels/transfers/activities: will be sent to you by e-mail max. 30 days prior to the beginning of your vacation or max. 15 days after the total payment of your booking, which ever comes first.
    These vouchers in paper version will be given to you at your  arrival at Tahiti Faa'a Airport by our representative if you've booked a transfer at your arrival at Tahiti Airport with easyTahiti.com. Otherwise you'll have to print the vouchers yourself.
    Present your vouchers to each corresponding supplier in exchange of their services.

    DETAILED ITINERARY:
    Your detailed itinerary (including pickup location and time of all your transfers/activities) e-tickets will be sent to you by e-mail max. 30 days prior to the beginning of your vacation or max. 15 days after the total payment of your booking, which ever comes first.

Are all inter islands flights or ferry transfers included in your vacation packages and how my inter island flights schedule will be set up?

    All inter-island flights or ferry transfers (between Tahiti and Moorea only) are included in our vacation packages.
    For multi island packages you benefit of a Multi Islands Pass from the airline Air Tahiti, which includes all your needed inter island flights and is the most economical way to travel between several islands in French Polynesia. Air Tahiti Multi island Pass are called: Discovery Pass, Lagoon Pass, Coral Pass, Bora Bora Pass, Bora Bora Tuamotu Pass or Marquesas Pass.
    The exact planning of all your inter islands flights will be sent to you by your travel advisor, you'll be able to select the schedule of each flight based on availability.
    Also the land or boat transfers from airports to your hotels will be scheduled in accordance to your inter island flights schedule    .

 

Can I book only the hotels + inter island transfers of your tahiti vacation packages (without international flight booked on my own)?

     You can book all our vacation packages as a land only packages (hotels/transfers/actvities/inter island transfers included but no international flights, your vacation will start from Tahiti Airport). Simply click on the appropriate link located in the search box of each vacation package. You'll then be able to book this vacation online.

Can I add other components such as activities and excursions to my arrangements – even if I have already paid and confirmed others components?

    Absolutely – yes! easyTahiti.com was founded upon the premise of offering all those elements required to make your vacation as enjoyable as possible.
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HOTEL RESERVATIONS:

I want to book a room/bungalow only, how can I know if it will be available for my dates of travel?

  1. After you launch your search for Rooms/Bungalows by selecting the island and the dates of travel, on the Result page you'll select your hotel and then you'll find rooms features with the mention: "*on request, availability to be confirmed by our agents", the availability of those rooms will be check by your personal Travel Consultant, who will then contact you to confirm or not the availability, and you'll be able to book it.
  2. Rooms features not displaying the above mention are available for your dates of travel, you can firmly book yours online by following the booking process until the end.

In addition to book my room/bungalow, I'll also need meal plans or transfers from the island airport to the hotel/guest house, how can I book those?

 
    After selecting your room/bungalow, you'll be redirect to "Itinerary and addons" page. You'll be able on this page to book a round trip transfer from the island Aiport to your hotel/guest house (don't forget to mention the number of adults and children). For your convenience those transferts are, by default, already selected. You may also select meal plans and activities on this page.

I've selected my hotel room, entered my contact details and I have now 2 options: "Deposit Payment" or "Full payment", what does it means?

  1. If you want to pay only a deposit of $300 or 300Euros per person at the time of booking to confirm your reservation, click on the button "Deposit payment". Please note that a second payment may be required to issue your international flights e-tickets, this information will be given to you by our Travel Consultants at the time of booking. Full payment is required 45 days prior the departure date.
    This payment option is only available for reservations made for departures 45 days or more in advance and reservations with total amount equal or more then $1.200 or 1.000Euros otherwise full payment will be required at the time of booking.
    We accept Visa, Mastercard, American Express or wire transfer. Payment by Credit Card may attract fees from your Credit Card company.
  2. If you want to pay in full your itinerary at the time of booking, click on the button "Full payment" and you'll be redirect to our secure payment page, you'll then enter your credit card details and confirm your reservation online. 

What happens after I book my hotel room online?

  1. You will receive an email confirmation with all of your vacation details immediately after booking with easyTahiti.com.
  2. You will than be contacted by your personal travel advisor within 48 hours via telephone or email to validate your inter island flights schedule and to answer all your questions regarding your Tahiti vacation. Your travel advisor will also confirm you the deposit payment procedure or your total payment of your vacation.
  3. Your travel advisor will stay at your disposal until your vacation begins, and also during your vacation in our islands.
  4. During your vacation you'll benefit of our local assistance, 7 days a week, 24/24 in case you have any request.

When will I receive the documentation for my hotel room?


    Vouchers electronic copies (in PDF Format) for hotels/transfers/activities: will be sent to you by e-mail max. 30 days prior to the beginning of your vacation or max. 15 days after the total payment of your booking, which ever comes first.
    These vouchers in paper version will be given to you at your  arrival at Tahiti Faa'a Airport by our representative if you've booked a transfer at your arrival at Tahiti Airport with easyTahiti.com. Otherwise you'll have to print the vouchers yourself.
    Present your vouchers to each corresponding supplier in exchange of their services.

Can I add other components such as activities and excursions to my arrangements – even if I have already paid and confirmed others components?

    Absolutely – yes! easyTahiti.com was founded upon the premise of offering all those elements required to make your vacation as enjoyable as possible.

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PAYMENT :

Can I use my credit card for purchases on your website in a secure manner?

  1. Yes. Our site practises secure payments within the industry-accepted norms. When you purchase from our website we undertake to keep your details (both personal and credit card) confidential.
  2. For your security, easyTahiti.com uses a commercial secure server (SSL) which encrypts your credit card numbers into codes that are impossible to break.  
  3. The technology employed allows us to encrypt your personal information (including names, address, telephone contacts, and credit card etc.,) so that only the delegated easyTahiti.com agent is able to access the information as required.
  4. You can therefore plan, create, reserve and purchase your ideal vacation arrangements with easyTahiti.com in full confidence and privacy.

What credit cards are accepted by easyTahiti.com ?


    We accept, and recommend: Visa, MasterCard & American Express.

I do not wish to pass my credit card details via the internet. Is there another option?


    Whilst we recommend online payments by credit card, we are happy to assist with other options: your personal Travel Consultant can call you in order to collect your Credit Card details or you can also proceed by wire transfer. For additional information we invite you to contact us, either via email: easycontact@easytahiti.com or directly by telephone on (+689) 40 466 800 or using our toll free numbers.
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AIR TRAVEL :

What is an electronic ticket?

  1. An electronic ticket or e-ticket is part of an airline’s “paperless ticket system” – your reservation is held in the airline’s reservations system, but no physical ticket is issued or required.
  2. At the check-in counter you will need just a recognised photo-ID (preferably a passport) in order to receive your boarding pass.
  3. Whilst it is not mandatory, it is a good idea to carry a printed copy of your itinerary with you when you travel. You can access and print out details in an itinerary format electronically.


When will I receive my e-tickets?


    INTERNATIONAL FLIGHTS E-TICKETS:
    Your e-tickets will be sent to you by e-mail max. 15 days after the payment of your flights.
    Print and present your e-tickets along with your passports at the Air Tahiti Nui Check In Counters to check-in your flights.
    Please ensure the passenger's names are correct AS THEY APPEAR ON THEIR PASSPORTS. Name changes resulting in the reissuing of tickets will incur a fee from the airline.

    INTER ISLAND FLIGHTS E-TICKETS:
    The electronic copies of your e-tickets will be sent to you by e-mail max. 30 days prior to the beginning of your vacation or max. 15 days after the total payment of your booking, which ever comes first.
    These e-tickets in paper version will be given to you at your arrival at Tahiti Faa'a Airport by our representative if you'have booked a meet & greet with us.
    Present your e-tickets along with your passports at the Air Tahiti/Air Moorea Check In Counters to check-in your flights.


What are the authorised airline baggage allowances?



International Flights:

    Flying in Economy class, you're allo:wed to one check-in luggage (max weight = 23kg) + 1 carry on luggage per person.
    Flying in Business class, you're allowed to two check-in luggage (max weight = 32kg each) + 1 carry on luggage per person.
    All information regarding the airline and your flights (check-in terminal, entertainment on board...) will be communicated to you by your travel consultant
    Please remember that airlines will charge a supplementary fee directly at check-in for any excess baggage. As this is generally expensive, we would suggest that you check the weight of your baggage before you depart for the airport.

Inter-Island Flights (operated by Air Tahiti):


    You're allowed to maximum 3 check-in luggages (max weight of 23kg in total for all check-in luggages) + 1 carry on luggage per person.
    The schedule of your all your inter island flights will be sent to you by your personal travel consultant after your booking. You'll be able to select the flights you want, based on the flights availabilities.


How long before departure should I check-in?

    The general rule is that you should check in at least three hours prior to departure for an international flight, or at least one hour prior to departure for an inter-island flight.

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ACCOMMODATION :

Can you better explain ‘international hotels’, ‘small family (owned) lodgings’, ‘cruising’ and ‘yacht charters’?



International Hotel Accommodation


    Tahiti’s tourism industry describes these international standard properties as ‘classified’, a description which relates to the generally high standards that these properties subscribe to.
    There are around fifty properties which fall into this category, located on eleven of Tahiti’s islands predominantly in the Society Islands, with a number also in the Tuamotu Atolls, rounded off with a few in the  far-flung Marquesas Group. These hotels represent around 3,100 rooms, bungalows and suites each and every one with a style of its own. It is not hard to figure that with an average of around 62 units total per hotel that the majority of these hotels and resorts are small and intimate by global standards.
    These properties carry an enviable list of internationally renowned and respected brands, each of which has adapted their signature products to the unique Tahitian environment. The adoption of Tahitian principles is especially present in the architecture with the extensive use of local materials such as thatched pandanus roofing, huge bamboo, native hardwoods, mother of (black) pearl shell, and a host of special touches that are distinctly stylish.
    Of course, the most exquisite element of local style is the unique elegance and luxury of the overwater bungalow. This unique accommodation experience was created in the Tahitian islands in the late 1960’s by the well known Bali Hai Boys, a crazy bunch of Californians that settled in Moorea with their own (very hospitable) style of hospitality.
    Climate, calm protected lagoons and unique local materials mean that the Tahitian overwater bungalow is undisputedly the most exotic and romantic accommodation available in the tropics. Whilst a number of other destinations have copied the concept, there is still nothing like the ‘real thing’.
    Accommodation does not deliver romance. Breakfast delivered in an outrigger does. A private overwater balcony cocktail at sunset does. A late night show of fish dancing-in the-light through the Perspex floor of your bungalow does.

What international brands are present?

    Accor Hotels (3 Sofitel); InterContinental Hotels & Resorts (4 Resorts); Four Seasons Hotels; Pearl Resorts; Relais & Chateaux;  Hilton Hotels (2 Hilton resorts); Starwood Hotels (2 Le Meridien, , 1 St Regis); Conrad, Le Brando, Maitai Hotels

Small Family (owned) Lodgings


    Probably one the South Pacific’s best kept secrets. Tahiti’s residents and a handful and friends, family and adventurers from around the world have been spoilt by a huge range of small family owned and run properties.
    Ideal for those travellers who crave authenticity and the opportunity to meet locals, some of these properties are to be found in the most of amazing of locations and surroundings.
    There are literally hundreds of these properties spread through the islands, each owned and managed by a local family, and there are a number of different levels of comfort and facilities available. Some properties will have up to 10 individual bungalows, others just a lone accommodation unit or bedroom within the family house.
    Breakfast is included in the price, and many will offer another meal during the day either lunch or dinner. With freshly caught seafood from the lagoon, combined with superb fresh tropical fruits and vegetables, the food is a fabulous experience on its own.
    ften the hosts will have their own list of activities and excursions that they will have developed to maximise their specific area. These will often range from lagoon trips, fishing, hiking, picnics, isolated ‘motu’ experiences and the like.
    Whilst much of the focus here is on the ‘local experience’ those wanting the opportunity to escape and find idyllic peace and space are also well catered to.

What is a ‘guest house ’ or a ‘pension’?


    This is the commonly used French description for these family own lodgings described above.

Cruising


    The hospitable waters of Tahiti and her Islands play host to more than 700 cabins in different cruise experiences. With the combination of ocean and lagoon cruising, and the spectacular scenery, this style of tourism is becoming more and more sought after?
    Vessels range for the large luxury of Princess Cruises’ “Tahitian Princess”, to the elegance of Regent Seven Seas Cruises’ “Paul Gauguin”, through to the epitomy of private yacht exclusive intimacy aboard Bora Bora Cruises’ “Tu Moana” and “T’ia Moana”. At the other end of the scale, the mixed cargo and passenger operation onboard the “Aranui 3” is one of the world’s last remaining community life-line shipping services of its kind, whilst Archipels Croisières’ fleet of sailing catamarans offering adventure and flexibility.
    The various options proposed offer incredible variety in their cruising grounds and the activities offered, as well as the choice between scheduled and charter operations.

Yacht & Boat Charters


    Totally underrated, Yacht Charters around the islands of Tahiti offer one of the very best options for those wanting an exceptional holiday. Mainly available in and around the Society Islands, the primary base is the island of Raiatea.
    A number of companies offer options from bareboat to fully crewed and guided charters, with a number of motor vessels and game-fishing boats also available.
    As a cruising ground these islands – especially the Society Islands’ Leeward Group – offer a remarkable number of sheltered natural mooring areas combined with easy navigation through excellent marking in passes and channels.

What is the difference between “half board” (demi-pension); full board (pension complete)?


    The term ‘half board’ generally indicates that pricing includes breakfast, and either lunch or dinner, although in most cases today it is dinner rather than lunch.
    ‘Full board’ indicates that there are three meals per day included in the tariff.

    The individual elements included can vary from product to product and you should check these in each product’s individual presentation and description.

Will I need to present a voucher each time I check in at my accommodation ?


    Yes. We like to ensure that all the relevant conditions and details of your reservation are indicated and a voucher is a great way to achieve this. Vouchers for your reserved accommodation will be sent to you by e-mail after full payment of your booking.
    You will also need to remember that in almost all cases you will be asked by your accommodators to present a valid credit card to guarantee the expenses that you are required to pay direct over (minibar, laundry...).

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EXCURSIONS, ACTIVITIES & TRANSPORT:

Will I need to present a voucher to each excursion, activity or transport operator?


    Yes. All purchased excurions, activities, and transport will require a voucher. These vouchers will be sent to you by  e-mail after full payment of your booking.


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PRICING :

Are airport transfers included in the vacation packages?

    Yes. We always include airport and other necessary transfers in our vacation packages.

Why are there differnces in prices at different periods – even for the same vacation ?

    This is simply due to the seasonality and demand fluctuations that apply to various components of your selected arrangements, mainly the airlines. The global village that is our word today means that the laws of seasonality may not follow accepted logic!



Last update : 28th January 2016

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