easyFAQ : Frequently Asked Questions

1. After you launch your search for Rooms/Bungalows by selecting the island and the dates of travel (click here to know how to search for rooms), on the Result page called "Hotel/Lodge & Room Choices", you'll find rooms features (generaly guest houses rooms) with the mention: "*on request, availability to be confirmed by our agents", the availability of those rooms will be check by your personal Travel Consultant, who will then contact you to confirm or not the availability, and you'll be able to book it.
2. Rooms features not displaying the above mention are available for your dates of travel (which is the case for 95% of all our hotel rooms), you can firmly book yours online by following the booking process until the end.
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1. After selecting your room/bungalow, you'll be redirect to "Itinerary and addons" page. You'll be able on this page to book a round trip transfer from the island Aiport to your hotel/guest house (don't forget to mention the number of adults and children). For your convenience those transferts are, by default, already selected. You may also select meal plans and activities on this page.
   click here to see a descriptive screen shot

1. After booking a transfer or an activity, your personal Travel Consultant will contact you to establish the schedule and pick up / drop off locations based on your needs. A confirmation will then be send to you, with the corresponding vouchers.
   

1. If you want to firmly book your reservation and receive all your travel documents right after your booking, click on the button "Proceed to full payment" and you'll be redirect to our secure payment page, you'll then enter your credit card details and confirm your reservation online. All your travel documents will then be sent to you in the next 2 days by e-mail.
2. If you want to pay only a deposit of $300 or 250Euros per person at the time of booking to confirm your reservation and pay the balance due only 45 days prior to your the beginning of your stay, click on the button "Ask for Deposit payment". This payment option is only available for reservations made for departures 45 days or more in advance and reservations with total amount equal or more then $1.200 or 1.000Euros otherwise full payment will be required at the time of booking. Your travel documents will be sent to you in max. 2 days after the full payment of your reservation.

1. Vouchers are required for accommodations, activities, ferry transfers, minibus transfers and these will be delivered to you by e-mail in less then 2 working days after full payment of your booking. You'll have to print and give these documents at the hotel check-in counter in exchange of your room and at the supplier in exchange of their services (for transfers/activities).

1. Absolutely – yes! easyTahiti.com was founded upon the premise of offering all those elements required to make your vacation as enjoyable as possible.

1. Yes. Our site practises secure payments within the industry-accepted norms. When you purchase from our website we undertake to keep your details (both personal and credit card) confidential.
2. For your security, easyTahiti.com uses a commercial secure server (SSL) which encrypts your credit card numbers into codes that are impossible to break.  
3. The technology employed allows us to encrypt your personal information (including names, address, telephone contacts, and credit card etc.,) so that only the delegated easyTahiti.com agent is able to access the information as required.
4. You can therefore plan, create, reserve and purchase your ideal vacation arrangements with easyTahiti.com in full confidence and privacy.

1. We accept, and recommend: Visa, MasterCard & American Express. For all payments done using an American Express Card a surcharge equal to 2% of the amount paid will be added. For all payments done using a Visa or a MasterCard, no surcharge applies.

1. There are only a few reasons why this can happen :
   1. Your credit card type is not accepted by easyTahiti.com (Visa/MC/AMEX accepted)
   2. The date of expiration precedes your scheduled date of departure.
   3. There has been a computer error.
2. We invite you to contact us, either via email: easycontact@easytahiti.com or directly by telephone on (+689) 466 800 monday till friday from 8AM till 5PM and saturday from 8AM till 12PM (Tahiti Time)

1. Whilst we recommend online payments by credit card, we are happy to assist with other options: your personal Travel Consultant can call you in order to collect your Credit Card details or you can also proceed by wire transfer. For additional information we invite you to contact us, either via email: easycontact@easytahiti.com or directly by telephone on (+689) 466 800.

1. An electronic ticket or e-ticket is part of an airline’s “paperless ticket system” – your reservation is held in the airline’s reservations system, but no physical ticket is issued or required.
2. At the check-in counter you will need just a recognised photo-ID (preferably a passport) in order to receive your boarding pass.
3. Whilst it is not mandatory, it is a good idea to carry a printed copy of your itinerary with you when you travel. You can access and print out details in an itinerary format electronically.

1. Apart from the obvious environmental and cost savings, it also means that tickets don’t need delivery, and most importantly, e-tickets can’t be lost or stolen like printed ones.

1. Under the electronic ticket system you will receive an itinerary confirmation email once you have completed your purchase. Your e-tickets will be forwarded to you by email in less then 5 days after full payment of your booking.

1. Where we have made your reservation on your behalf you should contact us - we’re only too happy to help, either via email: easycontact@easytahiti.comor directly by telephone on (+689) 466 800 monday till friday from 8AMtill 5PM and saturday from 8AM till 12PM (Tahiti Time).

1. In Economy or Coach Class on Air Tahiti Nui, passengers are able to check two pieces of up to 23kg (44lb) each. In addition one cabin bag, with total dimensions of less that 115cm (45in.) is permitted (eg. 50[l]+30[h]+25[w]per passenger).
2. In First or Business Class on Air Tahiti Nui, passengers are able to check two pieces of up to 32kg (66lb) each, and in addition may carry one cabin bag with total dimensions of less that 115cm (45in.)are permitted (eg. 50[l]+30[h]+25[w]per passenger).
3. Please remember that airlines will charge a supplementary fee directly at check-in for any excess baggage. As this is generally expensive, we would suggest that you check the weight of your baggage before you depart for the airport.
4. It is also important to note that if your travel includes inter-island flights, that you check the applicable baggage allowances as these are generally less-generous than those for international flights.

1. The allowance per passenger is 20kg (44lb) per passenger. An allowance of 50kg per passenger can be purchased, contact us for all details.
2. A cabin bag with total dimensions of less that 115cm (45in.) is permitted (eg. 50[l] +30[h] +25[w]per passenger).

1. The general rule is that you should check in at least three hours prior to departure for an international flight, or at least one hour prior to departure for an inter-island flight.

1. Heightened security worldwide means that you are limited in what you can carry on board – especially in terms of liquids. Those liquids, gels and creams that you wish to carry into the cabin must be presented to airport security separately in a sealed plastic bag of around 20cm X 20cm (8in. x 8in.) in size. You should also note that you may not carry a quantity of more than 100ml (3.3 oz) of any one item.
2. easyAdvice: we strongly recommend that to expedite processing and generally make your travel as stress-free as possible, you check through as many articles in your suitcase, and limit the items that you carry on to the aircraft to just those items that are absolutely necessary.

1. We suggest that you contact the government security services at the international gateway airport from where you will depart for further information.

1. Flight timings are specified on the itinerary detailing your vacation arrangements.  We suggest that you provide easyTahiti.com with your contact details [pre-departure] so that we can contact you if we receive news of delay or change.
2. Whilst an irregular occurrence, airlines can and do change flight schedules from time to time. In general unless the delay is operational, airlines will provide advance notice of these changes. We recommend that you check on flight times a week or so prior to departure if you have reserved two or months in advance.

Tahiti’s tourism industry describes these international standard properties as ‘classified’, a description which relates to the generally high standards that these properties subscribe to.

There are around fifty properties which fall into this category, located on eleven of Tahiti’s islands predominantly in the Society Islands, with a number also in the Tuamotu Atolls, rounded off with a few in the  far-flung Marquesas Group. These hotels represent around 3,100 rooms, bungalows and suites each and every one with a style of its own. It is not hard to figure that with an average of around 62 units total per hotel that the majority of these hotels and resorts are small and intimate by global standards.

These properties carry an enviable list of internationally renowned and respected brands, each of which has adapted their signature products to the unique Tahitian environment. The adoption of Tahitian principles is especially present in the architecture with the extensive use of local materials such as thatched pandanus roofing, huge bamboo, native hardwoods, mother of (black) pearl shell, and a host of special touches that are distinctly stylish.

Of course, the most exquisite element of local style is the unique elegance and luxury of the overwater bungalow. This unique accommodation experience was created in the Tahitian islands in the late 1960’s by the well known Bali Hai Boys, a crazy bunch of Californians that settled in Moorea with their own (very hospitable) style of hospitality.

Climate, calm protected lagoons and unique local materials mean that the Tahitian overwater bungalow is undisputedly the most exotic and romantic accommodation available in the tropics. Whilst a number of other destinations have copied the concept, there is still nothing like the ‘real thing’.

Accommodation does not deliver romance. Breakfast delivered in an outrigger does. A private overwater balcony cocktail at sunset does. A late night show of fish dancing-in the-light through the Perspex floor of your bungalow does.

In alphabetical order… Accor Hotels (3 Sofitel, 2 Novotel); InterContinental Hotels & Resorts (4 Resorts); Four Seasons Hotels; Orient Express Hotels; Pearl Resorts; Radisson Hotels; Relais & Chateaux;  Hilton Hotels (3 Hilton resorts); Starwood Hotels (2 Le Meridien, , 1 St Regis);

Probably one the South Pacific’s best kept secrets. Tahiti’s residents and a handful and friends, family and adventurers from around the world have been spoilt by a huge range of small family owned and run properties.

Ideal for those travellers who crave authenticity and the opportunity to meet locals, some of these properties are to be found in the most of amazing of locations and surroundings.

There are literally hundreds of these properties spread through the islands, each owned and managed by a local family, and there are a number of different levels of comfort and facilities available. Some properties will have up to 10 individual bungalows, others just a lone accommodation unit or bedroom within the family house.

Breakfast is included in the price, and many will offer another meal during the day either lunch or dinner. With freshly caught seafood from the lagoon, combined with superb fresh tropical fruits and vegetables, the food is a fabulous experience on its own.

Often the hosts will have their own list of activities and excursions that they will have developed to maximise their specific area. These will often range from lagoon trips, fishing, hiking, picnics, isolated ‘motu’ experiences and the like.

Whilst much of the focus here is on the ‘local experience’ those wanting the opportunity to escape and find idyllic peace and space are also well catered to.

This is the commonly used French description for these family own lodgings described above.

The hospitable waters of Tahiti and her Islands play host to more than 700 cabins in different cruise experiences. With the combination of ocean and lagoon cruising, and the spectacular scenery, this style of tourism is becoming more and more sought after?

Vessels range for the large luxury of Princess Cruises’ “Tahitian Princess”, to the elegance of Regent Seven Seas Cruises’ “Paul Gauguin”, through to the epitomy of private yacht exclusive intimacy aboard Bora Bora Cruises’ “Tu Moana” and “T’ia Moana”. At the other end of the scale, the mixed cargo and passenger operation onboard the “Aranui 3” is one of the world’s last remaining community life-line shipping services of its kind, whilst Archipels Croisières’ fleet of sailing catamarans offering adventure and flexibility.

The various options proposed offer incredible variety in their cruising grounds and the activities offered, as well as the choice between scheduled and charter operations.

Totally underrated, Yacht Charters around the islands of Tahiti offer one of the very best options for those wanting an exceptional holiday. Mainly available in and around the Society Islands, the primary base is the island of Raiatea.

A number of companies offer options from bareboat to fully crewed and guided charters, with a number of motor vessels and game-fishing boats also available.

As a cruising ground these islands – especially the Society Islands’ Leeward Group – offer a remarkable number of sheltered natural mooring areas combined with easy navigation through excellent marking in passes and channels.

The term ‘half board’ generally indicates that pricing includes breakfast, and either lunch or dinner, although in most cases today it is dinner rather than lunch.

‘Full board’ indicates that there are three meals per day included in the tariff.

Whilst ‘all inclusive’ means that in addition to all meals, there are also snacks and house beverages (wine, beer & softdrinks) included in the price.

The individual elements included can vary from product to product – eg the included breakfasts can be either ‘Continental’ or ‘American’ – and you should check these in each product’s individual presentation and description.

Yes. We like to ensure that all the relevant conditions and details of your reservation are indicated and a voucher is a great way to achieve this. Vouchers for your reserved accommodation will be sent to you by e-mail after full payment of your booking.

You will also need to remember that in almost all cases you will be asked by your accommodators to present a valid credit card to guarantee the expenses that you are required to pay direct over (minibar, laundry...).

We’re only too happy to help, either via email: easycontact@easytahiti.com or directly by telephone on (+689) 466 800 monday till friday from 8AMtill 5PM and saturday from 8AM till 12PM (Tahiti Time).

1. Yes. All purchased excurions, activities, and transport will require a voucher. These vouchers will be sent to you by  e-mail after full payment of your booking.

1. We’re only too happy to help, either via email: easycontact@easytahiti.comor directly by telephone on (+689) 466 800 monday till friday from 8AMtill 5PM and saturday from 8AM till 12PM (Tahiti Time).

Yes. We always include airport and other necessary transfers in our vacation packages.

This is simply due to the seasonality and demand fluctuations that apply to various components of your selected arrangements, mainly the airlines. The global village that is our word today means that the laws of seasonality may not follow accepted logic!

Last update : 01 November 2009